Frequently Asked Questions
Your guide to shopping with Hudson Exchange
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer bulk or wholesale discounts?
Yes, Hudson Exchange provides competitive pricing for high-volume orders. Please contact our sales team directly for a custom quote on bulk quantities.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What should I do if my item arrives damaged?
Please inspect your order upon receipt. If an item is damaged or defective, contact our customer support team within 48 hours so we can arrange a replacement or refund.